or if you'd like to make sure you don't run into this issue by accident in future. It's quite unlikely that this issue would have impacted you as they were, in my opinion, the two most boring lighting modes on the mouse. it's now fixed and the mouse will always perform at 100% no matter what mode you choose to use. I've tested this new firmware on my M4 sample, as has Pzogel of Tech Power Up, and it's stabilized the 1000 Hz polling rate with no drops i.e. If you don't care to read the previous thread, this issue would cause regular drops in polls to 500 Hz on two problematic lighting modes whilst running 1000 Hz (see image). One email and 12 days later, we have a new firmware update to address the issue I reported on September 18th. A failure of this type would typically be recoverable by a system reset.Īdditional details can be found in the firmware guide.V3-01 Firmware for the Xtrfy M4 (fixes the polling rate on 2 problematic lighting modes) To date, no known field returns have been shown to be related to this issue. The fix may be implemented in the field, as desired, to prevent occurrence of this boot-time failure. This fix is being implemented for all new builds, for all form factors, as a precautionary measure. The failure mode is believed to have been contained to the factory. The failure mode has only been observed in factory test. Most often, a new power cycle will clear the condition and allow normal operations to continue. The hang condition would typically occur during power-up or resume from Sleep or Hibernate.
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